ECONOMIC CONSULTING ASSOCIATES

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India quality of supply

Nov 27, 2013

ECA, together with ICF International, are supporting the Shakti Sustainable Energy Foundation in reviewing the reasons for failures to effectively apply quality of service regulation to India’s electricity industry and what lessons can be drawn from international experience. ECA’s focus is on how the number and type of service quality indicators can be refined to improve the ability to monitor performance and what incentives can be provided, including non-monetary, for state-owned distribution utilities to improve their service quality.